Problem Scenario

TYC Ultimate was experiencing declining customer retention due to poor service quality and a lack of efficient customer support tools. Long wait times and limited self-service options were contributing to user frustration and low satisfaction.

Solution?

We implemented Salesforce Experience and Service Cloud to create a streamlined, user-friendly customer support ecosystem. This included:

• A user-friendly self-service portal for easy account management

• An integrated intelligent chatbot for instant assistance

• A dynamic FAQ knowledge base for quick answers

• A personalized “Ask a Question” feature for tailored support